employee assistance program 101: telus health
event date:
thursday, january 23, 2025 - 11:00am est
event location:
online via zoom
event contact name:
jonathon racine
event contact e-mail:
as part of 阿根廷vs墨西哥竞猜 's commitment to your health and well-being, we're excited to host a presentation of the telus health employee assistance program (eap). this confidential service is available 24/7 to support eligible lakehead employees and their families with various challenges, including:
- stress management
- mental health concerns
- work-life balance
- relationship and family issues
- financial difficulties
- legal concerns
- and much more!
join us to learn how to access telus health's eap resources, including phone support, online resources and mobile app, the different types of support available through the program, and the benefits of using the eap for a healthier and happier you.
summary
laura and jonathon discussed their preparations for a presentation about telus health eap, with jonathon moderating and laura introducing the employee assistance program. they also discussed the various work-life services offered, the network of experienced professionals, and the support process, emphasizing the importance of seeking help and support. lastly, they discussed the availability of resources through the telus health one app and website, and the benefits and usage of the telus health one employee assistance program (eap) app.
| telus health eap introduction |
| laura from telus health introduced the employee assistance program (eap) provided by 阿根廷vs墨西哥竞猜 as a supplemental mental health and well-being benefit. she emphasized that the program is confidential, with access to counseling services available in various locations. laura also highlighted that the program is no-cost to the users and that reporting is aggregate, not individual. she concluded by mentioning that the program is available to 20 million lives in canada and has a large clinical network of over 4,500 counselors. |
| bilingual counselling services for employees |
| laura discussed the voluntary, bilingual, and confidential counselling services available to employees and their immediate dependent family members. she explained that the service is particularly useful for supporting children over the age of 8, and that it's a short-term model. laura also outlined how to access these services, including through a toll-free number, chat, or app, and emphasized the availability of immediate telephonic counselling for crisis situations. she further mentioned the possibility of booking appointments for in-person, telephone, or video counselling, and the provision of local community resources for various psychosocial needs. laura also highlighted the availability of helpful content authored by experts on the service's website and mobile app. |
| utilizing telus health eap support |
| laura emphasized the importance of seeking help and support, rather than trying to handle everything alone. she highlighted that telus health eap is a valuable resource for managing stress and other life challenges, offering short-term solution-focused counseling. the number of counseling sessions provided is flexible and depends on the individual's needs and progress. laura also mentioned that if ongoing support or specialized services are needed, a referral to community resources can be provided. she concluded by explaining that telus health eap can be accessed in various ways, including telephone, video, and in-person counseling, as well as online group counseling programs. |
| work-life services and consultations discussed |
| laura discussed the various work-life services offered, including consultations with subject matter experts. she highlighted the most popular service, legal support, which provides up to 30 minutes of consultation with a lawyer experienced in a specific area of law. however, tax, employment, and immigration law advice is not provided. other services include financial consultations with certified financial professionals, nutrition consultations with a registered dietitian, career support services with a career coach, and family support services for childcare and elder care. laura emphasized that these services are designed to provide general information and advice, not specific investment advice or legal representation. |
| experienced professionals and network overview |
| laura discussed the network of experienced professionals in their organization, emphasizing that their clinicians hold a minimum master's degree in related fields and have eap-specific experience. she mentioned that they conduct voluntary self-assessment to facilitate best practice matching for callers with specific needs. laura also highlighted the organization's largest counseling network across canada, which aids in matching requests. she noted that all professionals are accredited, certified, and have ap-specific experience. lastly, she detailed the behind-the-scenes operations, including four care access centers across canada, toll-free or instant chat services, bilingual support, and language line support for over 250 languages and dialects. |
| support process and quality assurance |
| laura discussed the support process, emphasizing that every call is screened for risk, with urgent situations being connected to a crisis counselor directly. non-urgent situations are assessed and directed to the most appropriate resources, typically offering appointments within 5 business days. she also mentioned that quality assurance is conducted through surveys, with feedback provided to the hr team. if a service issue arises, individuals can either contact a supervisor or their hr team for resolution. |
| telus health one app and login |
| laura discussed the availability of resources through the telus health one app and website. she emphasized the importance of downloading the app for easy access to content, including a qr code for download. laura also explained the login process, noting that users don't need to sign up but rather log in using shared credentials. she highlighted the 'connect with us' feature for scheduling appointments, getting phone numbers, and live chatting with support. jonathon confirmed that he had downloaded the app and was ready to follow along. |
| creating personal accounts for features |
| laura and jonathon discussed the process of creating a personal account for accessing certain features on a shared platform. jonathon clarified that the initial shared account is for general use, while personal accounts are required for features like live chat and scheduling appointments. laura also highlighted the availability of a resource library and a global peer networking platform called telus health community for seeking support from others experiencing similar issues. |
| exploring toolkit resources for well-being |
| laura presented various resources available on the toolkit section of the support and resources library. she highlighted the will and estate planning toolkit, which she found particularly useful for those needing to organize their affairs. she also mentioned manager-specific resources and a well-being section with self-directed resources and counselor support. laura emphasized the importance of these resources for personal development and organization. jonathon encouraged attendees to ask questions via chat. |
| exploring telus health one eap app |
| in the meeting, jonathon and laura discussed the benefits and usage of the telus health one employee assistance program (eap) app. jonathon demonstrated how to navigate the app and emphasized its usefulness for both personal and professional stress management. laura highlighted the program's accessibility to eligible family members and its potential benefits for younger individuals. jonathon also encouraged the team to use the app for general information and not just in crisis situations. the conversation ended with jonathon reminding everyone about the upcoming volleyball and hockey games, and the procrastinate and skate event on lake tamblyn. |