greenshield benefits presentation: a guided tour
event date:
tuesday, january 21, 2025 - 12:00pm est
event location:
online via zoom
event contact name:
jonathon racine
event contact e-mail:
join us for an online presentation where we'll guide you through how to navigate the greenshield platform, register and login to your account, and effectively utilize the website and greenshield+ app. discover how to access important online resources and tools, such as finding eligible providers and submitting claims electronically. this session will equip you with the knowledge and tools to effectively utilize your greenshield health, dental, vision, and travel benefits.
summary
caleigh and jonathon discussed the upcoming thrive week greenshield event and the use of zoom for the event. they also presented on greenshield's 65-year history, its mission to improve health for canadians, and its new healthcare services and tools, including telemedicine, digital pharmacy, mental health services, and a new well-being portal. they also introduced the greenshield women's mental health program, the greenshield card, and the new greenshield website, emphasizing the importance of self-service online and the various ways to connect with greenshield.
| greenshield's 65-year health improvement journey |
| caleigh from greenshield discussed the organization's 65-year history and its mission to improve health for canadians. greenshield has been a champion of better health since 1957, and as a social enterprise, it reinvests earnings and deploys services to underserved communities. caleigh highlighted several initiatives, including a mental health initiative, oral health care, and an essential medicines program. greenshield now offers a range of services, including a new benefit portal called greenshield plus, which provides access to health claims, dental claims, digital health services, and telemedicine. the telemedicine solution aims to make healthcare more accessible and convenient for canadians. |
| greenshield's healthcare services and tools |
| the presentation covers greenshield's new healthcare services and tools. caleigh explains the telemedicine service offering 24/7 virtual access to doctors, prescriptions, and medical records management. she discusses the digital pharmacy with lower costs, medication management features, and home delivery options. the mental health services provide personalized therapist matching within 72 hours and free initial consultations. a new well-being portal offers interactive health resources like videos, quizzes, and meditation guides. additionally, a series of mental health e-learning modules created by michael landsberg are available, with an upcoming episode promoted during the meeting. the services aim to provide convenient, affordable, and personalized healthcare access for employees. |
| greenshield women's mental health program |
| caleigh discussed the greenshield women's mental health program, which offers free, culturally sensitive, trauma-informed virtual therapy and a complimentary one-year subscription to internet-based cognitive behavioral therapy for women, non-binary, and gender non-conforming individuals in canada. she also introduced the greenshield card, which provides access to benefits and can be used on the greenshield app without needing data. caleigh highlighted the various ways to connect with greenshield, including the contact center, the greenshield plus portal, and through providers. she emphasized the importance of self-service online through the greenshield plus portal and provided a walkthrough on how to register for an account. |
| greenshield website features and support |
| caleigh demonstrated the greenshield website, highlighting its features and functionalities. she emphasized the importance of checking coverage before incurring costs and using the crisis hotline for immediate support. she also explained how to find a provider, submit a claim, and manage direct deposit information. caleigh further discussed the new well-being program, which replaced the change for life program, and how it learns and suggests health and wellness resources based on user needs. she also mentioned the care navigation feature for finding resources based on health needs and the support section for accessing a crisis hotline, help center, and call center for assistance. |
| telemedicine and mental health services |
| caleigh demonstrated the telemedicine and mental health services available to the team. she explained how the system works, emphasizing that it removes barriers to seeking help and allows users to find a counselor that suits their needs. she highlighted the crisis hotline, well-being assessment, and counselor preferences, including language, specialties, and religious or spiritual expertise. caleigh also showed how to book an appointment with a counselor and how to connect with a gp through telemedicine. she noted that while telemedicine is useful for minor issues, it may not be suitable for major respiratory problems. lastly, she introduced the well-being tool, but did not elaborate on its features. |
| introducing greenshield website and app |
| caleigh introduced the new greenshield website, highlighting its features such as daily activities, tracking, well-being questionnaire, and various workout options. she also mentioned the potential for rewards and more content to be added. jonathon added that the website is relatively new and has replaced the previous change for life program. he shared his personal experience with the website, including how it tracks his steps and provides health score recommendations. jonathon also emphasized the importance of using the tools for personal well-being and encouraged others to explore the website and app. caleigh concluded by recommending the greenshield plus app for easy access to the website's features. |
| health and dental plan features |
| caleigh discussed the features of the health and dental plan, including the drug lookup feature and the ability to access an id card with or without data. she emphasized the importance of being aware of any large expenditures and contacting customer service beforehand to avoid surprises. caleigh also advised using the find a provider tool to locate providers who submit claims directly to greenshield, shopping around for providers to save money, checking invoices before submission, and using traceable payment methods. lastly, she recommended submitting claims as they occur to avoid audits and to keep receipts for 12 months in case of an audit. |
| greenshield partnerships and healthcare access |
| caleigh presented on greenshield partnerships and their resources, emphasizing their mission to provide more access to healthcare. she also clarified that only traceable payments, such as e-transfers, are accepted for reimbursement, not cash payments. jonathon thanked caleigh for her presentation and encouraged everyone to explore greenshield's resources. he also reminded the team about the upcoming eap presentation and the thunder bay thrive week events. jonathon and caleigh expressed their appreciation for the team's participation and wished everyone well. |