https://knowledgecommons.lakeheadu.ca/handle/2453/459 2025-01-16t10:14:18z https://knowledgecommons.lakeheadu.ca/handle/2453/4834 individual knowledge measurement: organizational knowledge measured at the individual level van den berg, herman anthony; kaur, vaneet fundamental classifications of knowledge may be measurable as factors of production and can reveal evidence of specialization between adjacent stages of production even in the presence of shared substantive knowledge. the present study aims to distinguish between, and empirically measure, relative reliance on fundamental classifications knowledge at the individual level. in this study, investment managers were asked in an online survey to weigh their relative reliance on tacit, codified, and encapsulated knowledge in executing different investment strategies for diverse client groups. measures of relative reliance on each fundamental classification of knowledge were derived from weights assigned by each survey respondent in a series of six questions. survey respondents provided reliable measures of their relative reliance on tacit, codified, and encapsulated knowledge. reliance on these fundamental classifications of knowledge is shown to differ between investment managers, depending on the investment strategies being employed and client groups served. these differences were exhibited notwithstanding all the respondents sharing common substantive knowledge. measures of relative reliance on three classifications of knowledge were based on self-reported ratings rather than on objectively observed phenomena, making them subject to measurement error. therefore, researchers are encouraged to observe relative reliance on tacit, codified and encapsulated knowledge in future studies. the divergences in relative reliance on the fundamentally different knowledge-based factors of production were found in the presence of jointly-held substantive knowledge, suggesting that fundamental classifications of knowledge are measurable and can provide evidence of specialization. this is the author’s version of a work that was accepted for publication in journal of knowledge management. a definitive version will be subsequently published in journal of knowledge management, http://dx.doi.org/10.1108/jkm-10-2020-0774 publisher deposit license: emerald allows authors to deposit their aam under the creative commons attribution non-commercial international licence 4.0 (cc by-nc 4.0). to do this, the deposit must clearly state that the aam is deposited under this licence and that any reuse is allowed in accordance with the terms outlined by the licence. to reuse the aam for commercial purposes, permission should be sought by contacting permissions@emeraldinsight.com. for the sake of clarity, commercial usage would be considered as, but not limited to: o copying or downloading aams for further distribution for a fee; o any use of the aam in conjunction with advertising; o any use of the aam by for promotional purposes by for-profit organisations; o any use that would confer monetary reward, commercial gain or commercial exploitation. emerald appreciates that some authors may not wish to use the cc by-nc licence; in this case, you should deposit the aam and include the copyright line of the published article. should you have any questions about our licensing policies, please contact permissions@emeraldinsight.com. 2021-01-01t00:00:00z https://knowledgecommons.lakeheadu.ca/handle/2453/4332 sowingo : promoting innovations in dental office inventory management wu, shikui; dong, linying; soussamian, stephanie unhappy with erroneous and inefficient inventory management affecting his dental practice, dr. bhatti, a seasoned dentist, founded sowingo in 2012 to create a solution tailor-made for busy health practitioners. since then, the company enjoyed a few years’ unfettered monopoly and grew to have six employees with over a 100 clients under its belt. despite offering an innovative inventory management system in the market, however, sowingo is challenged to continue its growth, as potential clients are unwilling to forego the error-prone and manual way of managing inventory. what will be the next strategic direction for sowingo? this is an accepted manuscript of an article published by taylor & francis group in journal of information technology case and application research, 20:1, 23-35, available online on dec. 20, 2018 at doi: 10.1080/15228053.2018.1557881 2018-01-01t00:00:00z https://knowledgecommons.lakeheadu.ca/handle/2453/4237 procurement auctions and negotiations: an empirical comparison wu, shikui; kersten, gregory e. real world procurement transactions often involve multiple attributes and multiple vendors. successful procurement involves vendor selection through appropriate market mechanisms. the advancement of information technologies has enabled different mechanisms to be applied to similar procurement situations. advantages and disadvantages of using such mechanisms remain unclear. the presented research compares two types of mechanisms: multi-attribute reverse auctions and multi-attribute multi-bilateral negotiations in e-procurement. both laboratory and online experiments were carried out to examine their effects on the process, outcomes and suppliers’ assessment. the results show that in procurement, reverse auctions were more efficient than negotiations in terms of the process. auctions also led to greater gains for the buyers than negotiations but the suppliers’ profit was lower in auctions. the buyer and the winning supplier jointly reached more efficient and balanced contracts in negotiations than in auctions. the results also show that the suppliers’ assessment was affected by their outcomes: the winning suppliers had a more positive assessment towards the process, outcomes and the system. the findings are consistent in both the laboratory and online settings. the implications of this study for practitioners and researchers are discussed. this is an accepted manuscript of an article published by taylor & francis group in journal of organizational computing and electronic commerce on aug. 2, 2017, available online: http://www.tandfonline.com/10.1080/10919392.2017.1363576. 2017-08-01t00:00:00z https://knowledgecommons.lakeheadu.ca/handle/2453/823 the influence of coaching on employee performance: results from two international quantitative studies. pousa, claudio; mathieu, anne coaching has been identified as a key managerial behavior that organizations must promote to develop employees and achieve higher levels of performance. despite this agreement and an increasing interest in coaching, there is still a paucity of studies exploring the impact of coaching on individual performance. this paper presents an empirical investigation from two international field studies, one using b-to-b salespersons working in latin america and the other one using b-to-c frontline employees from a service organization in canada. building on leader-member exchange theory we propose that coaching increases individual performance beyond the potential impact of sales experience and tenure. we find that coaching can explain between 2.9% and 6.2% of the variance in performance when controlling for tenure and experience. the paper makes several scientific and managerial contributions, and also opens new avenues for research. this is the postprint version of a work published in performance improvement quarterly 27:3 (2014) the version on the publisher's website can be viewed at http://onlinelibrary.wiley.com/doi/10.1002/piq.21175/full 2014-01-01t00:00:00z