travel benefit plan

if you have medical coverage through our employee green shield employee plan, you are automatically covered for our travel benefit plan. for more information and specific details about this benefit, refer to your benefit booklet or contact greenshield customer service at 1-888-711-1119.

click here to read greenshield's answers to the following questions about the travel benefit:

• what is covered under my greenshield travel benefit plan?
• i have a medical emergency outside of my province of residence. what do i do? what number do i call?
• i think i have a pre-existing medical condition. what does “stable” mean?
• what pre-trip assistance can you provide?
• is it a good idea to contact greenshield travel assistance before i seek medical treatment?
• what happens when i call and open a case with greenshield travel assistance?
• during my emergency, who can i receive regular updates from?
• what can i do to help the claim payment process?
• assuming my claim was properly submitted, what is the standard turnaround time for reimbursements?
• if there is a problem with my claim, how will i be notified?
• i have only received a partial reimbursement. what now?