orillia employee assistance program (eap)

welcome to your eap.

feel supported and connected with a confidential employee assistance program (eap) and innovative wellbeing resource. life can be complicated. get help with all of life’s questions, issues and concerns with telus health. any time, 24/7, 365 days a year. we offer support with mental, financial, physical and emotional wellbeing. whether you have questions about handling stress at work and home, parenting and child care, managing money, or health issues, you can turn to telus health for a confidential service that you can trust.

• life
• family
• health
• work
• money

what is changing?

• the lifeworks app and platform is renamed telus health one.
• the platform branding (name, logo, colours, app icon, etc.) switched to that of telus health.
• a new url to access the platform is available. (don’t forget to update the app.)
• phone calls will be answered as telus health.
• services (video calls, in-person meetings, etc.) will be delivered under the telus health brand.

for you to see the new branding on your app, your mobile app will have to be updated. if your device settings are set for automatic app updates, you do not need to take any action.

if your automatic updates are not turned on, you will see a pending update in your app store, indicating the changes from lifeworks to telus health one are available. please complete this update when prompted.

we are excited to see this new brand come to life and continue to offer the same great services to you.

platform url: one.telushealth.com
english username: eap-lakeheadu
english password: eap (case sensitive)
english toll-free number: 1-844-671-3327