service alerts, outages, and scheduled maintenance
** please check the google status page for any google outages that may be related. **
please watch for communications bulletins in regards to scheduled maintenance, and what service if any will be interrupted.
please see the communications bulletins page or check myemail communication emails for more info.
if you have any questions regarding planned or unplanned outages, please feel free to contact the helpdesk.
recent outage / scheduled maintenance | services affected | date of outage | expected resolve time | state |
---|---|---|---|---|
internet related services | tsc will perform critical network maintenance tonight, between 9:00 pm and 12:00 am, to address the recent internet outages the university has been experiencing. during this time, there will be a brief disruption of internet-related services, including vpn / remote access and sites requiring lu authentication (e.g., myemail, myinfo, mycourselink). this maintenance will affect both the thunder bay and orillia campuses. please reach out to noc@lakeheadu.ca with any questions or concerns. | june 17, 2024 @ 9pm | june 18th, 2024 @ 12am | completed |
myservices | myservices availability will be unstable during this period. | june 12, 2024 @ 6pm | june 12, 2024 @ 9pm | completed |
wifi outage affecting both the orillia and thunder bay campus this morning march 20th, 2024 due to a system failure. | wifi will be down. | march 20th, 2024 @ 8am | march 20th, 2024 @ 10:00am | completed |
router maintenance | network connectivity will be down. | february 10th, 2024 @ 12pm | february 10th, 2024 @ 3pm | completed |
ssl vpn service | forticlient vpn connections. | february 9th & 10th, 2024 | february 10th, 2024 @ 3pm | completed |
myportal and myservices | aq registration & payment | march 16th, 2023 | tbd | completed |
myportal and myservices | transcript request and payment (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | completed |
myportal and myservices | program change request and payment (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | in progress |
myportal and myservices | enrolment verification letter (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | completed |
myportal and myservices | confirmation deposits - undergraduate, graduate and residence (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | in progress |
myportal and myservices | password reset (temporarily disabled) * for assistance with this, please contact the tsc helpdesk. | march 16th, 2023 | tbd | in progress |
myportal and myservices | recover account (temporarily disabled) * for assistance with this, please contact the tsc helpdesk. | march 16th, 2023 | tbd | in progress |
myportal and myservices portal transfer | for 世界杯2022赛程表淘汰赛
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for employees:
| march 16th, 2023 | march 20th, 2023 | completed |
tbaytel maintenance advisory | there is no outage expected during this maintenance period; however, this may potentially impact services. | may 3 | n/a | scheduled |
phone system maintenance - orillia | this maintenance will affect physical desk phones only and is not expected to impact other services. | april 27 | 6pm - 8pm | scheduled |