service alerts, outages, and scheduled maintenance

** please check the google status page for any google outages that may be related. **

please watch for communications bulletins in regards to scheduled maintenance, and what service if any will be interrupted.

please see the communications bulletins page or check myemail communication emails for more info.

if you have any questions regarding planned or unplanned outages, please feel free to contact the helpdesk.

recent outage / scheduled maintenanceservices affecteddate of outageexpected resolve timestate
internet related servicestsc will perform critical network maintenance tonight, between 9:00 pm and 12:00 am, to address the recent internet outages the university has been experiencing. during this time, there will be a brief disruption of internet-related services, including vpn / remote access and sites requiring lu authentication (e.g., myemail, myinfo, mycourselink). this maintenance will affect both the thunder bay and orillia campuses. please reach out to noc@lakeheadu.ca with any questions or concerns. june 17, 2024 @ 9pm june 18th, 2024 @ 12am completed
myservicesmyservices availability will be unstable during this period.june 12, 2024 @ 6pmjune 12, 2024 @ 9pmcompleted
wifi outage affecting both the orillia and thunder bay campus this morning march 20th, 2024 due to a system failure.wifi will be down.march 20th, 2024 @ 8ammarch 20th, 2024 @ 10:00amcompleted
router maintenancenetwork connectivity will be down.february 10th, 2024 @ 12pmfebruary 10th, 2024 @ 3pmcompleted
ssl vpn serviceforticlient vpn connections.february 9th & 10th, 2024february 10th, 2024 @ 3pmcompleted
myportal and myservicesaq registration & paymentmarch 16th, 2023tbdcompleted
myportal and myservicestranscript request and payment  (temporarily disabled)

* for assistance with this, please contact student central.
march 16th, 2023tbdcompleted
myportal and myservicesprogram change request and payment (temporarily disabled)

* for assistance with this, please contact student central.
march 16th, 2023tbdin progress
myportal and myservicesenrolment verification letter (temporarily disabled)

* for assistance with this, please contact student central.
 march 16th, 2023 tbdcompleted
myportal and myservicesconfirmation deposits - undergraduate, graduate and residence (temporarily disabled)

* for assistance with this, please contact student central.
march 16th, 2023tbdin progress
myportal and myservicespassword reset (temporarily disabled)

* for assistance with this, please contact the tsc helpdesk.
march 16th, 2023tbdin progress
myportal and myservicesrecover account (temporarily disabled)

* for assistance with this, please contact the tsc helpdesk.
march 16th, 2023tbdin progress
myportal and myservices portal transfer for 世界杯2022赛程表淘汰赛 : 
      • course registration and withdrawal services
      • myacademic profile
      • myfinancial profile
      • mypersonal profile
      • mygrades & transcript
      • financial aid history
      • myexam schedule
        • declare myexam location



for employees:
    • marks management
    • special permissions
    • program change request
    • mybudget
    • myfinancial profile
    • mypersonal profile
    • athlete waiver form
    • web ui
    • time card entry
    • time card approvals
 march 16th, 2023 march 20th, 2023 completed
tbaytel maintenance advisory there is no outage expected during this maintenance period; however, this may potentially impact services. may 3n/ascheduled
phone system maintenance - orillia this maintenance will affect physical desk phones only and is not expected to impact other services.april 27 6pm - 8pmscheduled