recent outages, and scheduled maintenance
** please check the google status page for any google outages that may be related. **
please watch for communications bulletins in regards to scheduled maintenance, and what service if any will be interrupted.
please see the communications bulletins page or check myemail communication emails for more info.
if you have any questions regarding planned or unplanned outages, please feel free to contact the helpdesk.
recent outage / scheduled maintenance | services affected | date of outage | expected resolve time | state |
---|---|---|---|---|
internet related services | tsc will perform critical network maintenance tonight, between 9:00 pm and 12:00 am, to address the recent internet outages the university has been experiencing. during this time, there will be a brief disruption of internet-related services, including vpn / remote access and sites requiring lu authentication (e.g., myemail, myinfo, mycourselink). this maintenance will affect both the thunder bay and orillia campuses. please reach out to noc@lakeheadu.ca with any questions or concerns. | june 17, 2024 @ 9pm | june 18th, 2024 @ 12am | completed |
myservices | myservices availability will be unstable during this period. | june 12, 2024 @ 6pm | june 12, 2024 @ 9pm | completed |
wifi outage affecting both the orillia and thunder bay campus this morning march 20th, 2024 due to a system failure. | wifi will be down. | march 20th, 2024 @ 8am | march 20th, 2024 @ 10:00am | completed |
router maintenance | network connectivity will be down. | february 10th, 2024 @ 12pm | february 10th, 2024 @ 3pm | completed |
ssl vpn service | forticlient vpn connections. | february 9th & 10th, 2024 | february 10th, 2024 @ 3pm | completed |
myportal and myservices | aq registration & payment | march 16th, 2023 | tbd | completed |
myportal and myservices | transcript request and payment (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | completed |
myportal and myservices | program change request and payment (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | in progress |
myportal and myservices | enrolment verification letter (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | completed |
myportal and myservices | confirmation deposits - undergraduate, graduate and residence (temporarily disabled) * for assistance with this, please contact student central. | march 16th, 2023 | tbd | in progress |
myportal and myservices | password reset (temporarily disabled) * for assistance with this, please contact the tsc helpdesk. | march 16th, 2023 | tbd | in progress |
myportal and myservices | recover account (temporarily disabled) * for assistance with this, please contact the tsc helpdesk. | march 16th, 2023 | tbd | in progress |
myportal and myservices portal transfer | for 世界杯2022赛程表淘汰赛
:
for employees:
| march 16th, 2023 | march 20th, 2023 | completed |
tbaytel maintenance advisory | there is no outage expected during this maintenance period; however, this may potentially impact services. | may 3 | n/a | scheduled |
phone system maintenance - orillia | this maintenance will affect physical desk phones only and is not expected to impact other services. | april 27 | 6pm - 8pm | scheduled |
tsc network maintenance | tsc will be performing critical network maintenance tuesday, february 16, 2021, starting at 8:30 pm. additional work will occur on thursday, february 18, at 9:30 pm. during these maintenance times, phone, internet, and network services for both orillia and thunder bay campuses will experience interruptions. services are expected to be fully restored by 2:00 am. | feb 16, 2021 @ 8:30pm and feb 18 2021 @ 9:30pm | 2:00am on scheduled dates | scheduled |
tsc network maintenance | tsc will be providing required maintenance to the campus network services on friday august 14, 2020 from 12:00pm-6:00pm. internet, phone and wireless services may be intermittent during this time. this maintenance affects the prettie administration and residence, physical plant (maintenance) and health services. | august 14, 2020 @ 12:00 pm | august 14, 2020 @ 6:00 pm | scheduled |
colleague | users will be unable to log into colleague or generate reports from informer / myinfo | january 09, 9:30am | january 09, 10:35am | resolved |
vpn | vpn certificate services | december 27 | january 06 | resolved |
network outage | network, wireless, all lakehead pages, printing | 7 november, 10:40 am | 7 november. 11:20 am | resolved |
all internet traffic | tsc will be performing critical network maintenance on wednesday, november 6th starting at 10:00 pm. this will affect internet services for both orillia and thunder bay campuses and residences.services are expected to be restored by 12:00am. | 06 november, 10:00 pm | 07 november, 12:00 am | scheduled |
login outage | myinfo and mycourselink | 18 october, 1:00pm | no etr | resolved |
hardware maintenance | tsc will be performing some hardware maintenance in the ryan building. this work will affect both the second and third floors of the ryan building, causing intermittent phone, network, and internet services to these areas. | 03 october, 10:00 pm | 04 october, 12:00 am | completed |
webpage login/access | webpage editing and access | 26 august | 9 september | completed |
colleage / authentication | colleage, lakehead homepage, myinfo, computer logins, any type of authentication, time card entry or registration | 02 august, 4:30pm | 04 august, 8:00pm | resolved |
kace login issue | kace ticketing system | 11 june, 10pm | 13 june 2pm | resolved |
orillia heritage place network and phone | network and phone in hp | 9 may, 5:00am | 9 may, 10:00am | resolved |
orillia vendor outage network and phone | network and phone in orillia, university wide papercut access, printer logon issues. this was due to a vendor outage affecting the entire timmins area | 8 may, 8:00am | 8 may, 17:00pm | resolved |
plotting / large format printing | poster printing, large format printing | 28 march, 5:00pm | 1 april, 9:00am | resolved |
network outage chancellor paterson library | main floor internet, printing and computers, all helpdesk services | 13 march, 8:00am | 13 march 8:42am | resolved |
tsc network maintenance | tsc will be performing network maintenance in the orillia heritage place building on wednesday, october 3rd, from 7am to 8am. during the maintenance window, network, phone and internet services will be intermittent. for questions or concerns, please email noc@lakeheadu.ca | oct. 03, 07:00 | oct. 03, 08:00 | scheduled |
erp year end shutdown | the erp system (datatel) will be offline saturday, sept. 29, from 6 am to 5 pm. this shutdown will be used to close the 2018 financial files and carry the april 30, 2018 balances to fiscal 2019. in order to perform this activity, the system must be offline. this will affect most of myinfo and all of colleague and informer (reporting). myemail and mycourselink (d2l) services will not be affected by this shutdown. | sept. 29, 6:00am | sept. 29, 5:00pm | complete |
tsc network maintenance | network, phone and internet services will be intermittent for the following areas in the university centre: uc0001 lab switchboard hr (partial) security (partial) upper lecture theatre lower lecture theatre utc theatre multi-cultural centre the argus a.f.c.a.s.a. aboriginal initiatives all lower floor uc area including lusu club rooms | 2 october 2018 10:00pm | 3 october 2018 12:00am | complete |
tsc network maintenance | tsc will be performing network maintenance in the university centre on tuesday, oct. 2, from 10 p.m. to 12 a.m. during the maintenance window, network, phone and internet services will be intermittent for the following areas in the university centre:uc0001 labswitchboard hr (partial)security (partial)upper lecture theatre lower lecture theatre utc theatre multi-cultural centre the argus a.f.c.a.s.a. aboriginal initiatives all lower floor uc area including lusu club rooms for questions or concerns, please email noc@lakeheadu.ca | 25 september 2018 10:00pm | 26 september 2018 12:00am | completed |
network/server outages | fileshare access for 世界杯2022赛程表淘汰赛
, staff, faculty, romeo research portal | 29 august 2018 8:00am | unknown | resolved |
network maintenance | there may be intermittent outages of all services including internet and web services | 13 june 2018 10:15pm | 13 june 2018 11:15pm | complete |
phone system | incoming and outgoing calls (internal not affected) not able to dial in or out. | 13 april 2018 2:25pm | 13 april 2018 3:05pm | complete |
network maintenance | internet and phone, thunder bay and orillia | 28 march 2018 10:15pm | 28 march 2018 10:30pm | complete |
phone and network in the university center | network services including phones and internet in: uc0001 lab switchboard hr (partial) security (partial) upper lecture theatre lower lecture theatre utc theatre multi cultural centre the argus a.f.c.a.s.a. aboriginal initiatives all lower floor uc area including lusu club rooms | 26 january 2018 7:30pm | 27 january 2018 evening | complete |
colleague (datatel) | new and current colleague sessions | 21 december 2017 11:00am | 21 december 2017 12:00pm | resolved |
network security maintenance | balmoral street center wifi | 27 november 2017 6pm | 27 november 2017 8pmm | complete |
network security maintenance | residence wifi | 27 november 2017 10pm | 28 november 2017 12am | complete |
network security maintenance | internet service, including email, website, vpn access and wifi access. | 9 november 10:00pm | 9 november 11:00pm | complete |
network security maintenance | all network access including internet access, reaching 阿根廷vs墨西哥竞猜
resources from off campus and vpn access | 8 november 10:00pm | 8 november 11:00pm | complete |
emergency wireless maintenance | wireless for orillia and thunder bay campuses and related outbuildings | 02 november 5:30pm | 02 november 7:30pm | complete |
ldap authentication | desire2learn(mycourselink), myemail, myinfo, and mysuccess | 29 september 2017 12:00am | 29 september 2017 12:20am | complete |
colleague (datatel) update | myinfo, colleague, informer | 30 september 2017 6:00am | 30 september 2017 5:00pm | complete |
orillia wireless maintenance | wireless in orillia residence, heritage place, cafeteria and orillia academic building | 29 august 2017 5:30pm | 29 august 2017 10pm | complete |
colleague (datatel) update | myinfo, colleague and informer | 30 august 2017 5pm | 30 august 2017 8pm | complete |
network maintenance in the school of nursing | network services in the school of nursing, phone and internet will be intermittent during this time | 8 august 2017 5:30pm - 11:00pm | 10 august 2017 5:30pm - 11:00pm | complete |
phone server maintenance | phone services may be disrupted intermittently | 8 august 2017 5:30pm | 9 august 2017 12:00am | complete |
voicemail issues, thunder bay | voicemail light works intermittently | 10 july 2017 | no etr | unresolved |
mitel phone outage | thunder bay campus phones | 11 july 2017 8:00am | 11 july 2017 9:00am | resolved |
colleague outage | datatel colleague | 22 june 2017 3:00pm | 22 june 2017 3:45pm | resolved |
wireless maintenance | thunder bay wireless access | 21 june 5:30pm | 21 june 2017 10pm | complete |
printing services - thunder bay | printing may be intermittent or unavailable | 30 may 2017 7:00am | 30 may 2018 8:30am | complete |
colleague update | colleague datatel, myinfo, informer | 18 may 2017 5:00pm | 18 may 2017 8:00pm | complete |
colleague update | colleague datatel, myinfo | 16 may 2017 5:00pm | 16 may 2017 8:00pm | complete |
network outage | phone and internet | 19 april 2017 | 19 april 2017 8:00pm | resolved |
informer outage | all informer services | 18 april 2017 | no ert | resolved |
colleague datatel upgrade | colleague datatel, some myinfo services | 2 april 2017 5pm | 2 april 2017 10pm | complete |
network maintenance | cb1004, cb1005, cb1010, cb internet cafe - network and phone will be intermittent | 26 march 2017 7am | 26 march 2017 5pm | complete |
enportal calendar scheduling request | calendar room booking logins, intermittent login issues | 20 march 2017 | 22 march 2017 | resolved |
network outage | lakeheadu wireless network in chancellor paterson library | 17 march 2017 | 22 march 2017 | resolved |
myinfo outage | various: t4, t2202a, supervisor time approval, transcript, possibly more | 6 march 2017 | 7 march 2016 | resolved |
network upgrades | all internet, network and phone services for both the thunder bay and orillia campuses. external web services will also be affected. | 21 dec 2016 5pm | 22 dec 2016 5am | cancelled |
myinfo | links not working | 11/14/2016 | no etr | resolved |
scheduled kace update | kace ticketing system will be unavailable | 11/09/2016 4pm | 11/09/2016 4:30pm | completed |
scheduled printing update | new printing services - atac 2nd floor, atac 3rd floor, cp library main floor, cp library 4th floor | 11/06/2016 8am | 11/06/2016 12pm | completed |
ac failure | sprout, niagara, ldap1, 7410-san, and bladesan | 10/07/2016 4am | no etr | resolved |
colleague maintenance | colleague/datatel, myinfo, and informer | 08/31/2016 5pm | 08/31/2016 10pm | completed |
google apps | google apps and account login on mobile devices | 08/29/2016 | no etr | resolved |
colleague | colleague/datatel | 08/05/2016 | no etr | resolved |
myinfo/myemail/mycourselink | password reset or recovery | 07/19/2016 | no etr | resolved |
kace | ticketing system | 07/14/2016 | no etr | resolved |
windows operating system update | any windows 7 computer | 05/31/2016 | 06/01/2016 | resolved |
tsc phone system maintenance | phone | 04/12/2016 5pm | 04/12/2016 7pm | completed |
campus-wide electrical shutdown | electrical | 05/07/2016 8am | 05/07/2016 6pm | completed |
microsoft windows servers | microsoft | 04/12/2016 all day | 04/12/2016 all day | completed |
colleague server maintenance | colleague | 03/31/2016 5pm | 03/31/2016 8pm | completed |
colleague server maintenance | colleague | 03/14/2016 5pm | 03/14/2016 8pm | completed |
colleague system updates | myinfo and all of colleague and informer (reporting) | 02/25/2016 5pm | 02/25/2016 8pm | completed |
tsc network maintenance | network, phone, and internet services | 02/19/2016 5pm | 02/19/2016 6pm | completed |
atac datacentre cooling failure | fileserver1, vdi workstations, sprout, niagara, camelot security cameras from 1 sever, inukshuk, and ldap2. other systems may also be affected. | 02/01/2016 8pm | no etr | resolved |
tsc maintenance | ldap1, ldap2, sprout, inukshuk (library catalogue service), sleet, niagara, and colleague | 01/26/2016 5pm | 01/26/2016 midnight | completed |
informer update | informer | 12/21/2015 4pm | 12/21/2015 5pm | completed |
tsc network maintenance | paterson library and ryan building - network, phone, and internet | 12/21/2015 5pm | 12/21/2015 11:30pm | completed |
colleague system updates | myinfo, colleague, and informer (reporting) | 12/17/2015 5pm | 12/17/2015 8pm | completed |
colleague server | colleague | 12/02/2015 4pm | 12/02/2015 4:30pm | completed |
erp system | myinfo and all of colleague and informer (reporting) | 11/26/2015 7pm | 11/26/2015 10pm | completed |
fileserver1 shutdown | fileserver1 files and folders will no longer be accessible | 01/26/2016 | permanent | uncompleted |
fileserver1 read-only | will no longer be able to save or to add anything to fileserver1 files or folders | 11/24/2015 5pm | 01/25/2016 | uncompleted |
tsc maintenance | myinfo, webadvisor, myemail, concur, ldap1, ldap2, sprout, inukshuk (library catalogue services), sleet, sunshine, rust, niagara. | 11/24/2015 5pm | 11/24/2015 midnight | completed |
tsc network maintenance | internet | 11/20/2015 10pm | 11/21/2015 4am | completed |
network & phone outage | network, internet, phone | 11/02/2015 9pm | no etr | resolved |
erp maintenance | colleague and informer (reporting) | 10/29/2015 5pm | 10/29/2015 7pm | completed |
single sign on | myinfo, myemail, kace, colleague | 10/26/2015 8:15am | 10/26/2015 9:35am | resolved |
desire2learn | d2l, mycourselink | 10/19/2015 1:15pm | no etr | resolved |
visio | visio software
| 09/18/2015 | no etr | in progress |
webform submissions - contact us, email us | all contact us forms on lakeheadu.ca and alumni.lakeheadu.ca are turned off, web submissions will not go through | 08/31/2015 | no etr | completed |
ellucian colleague software update | datatel | 08/27/2015 7pm | no etr | completed |
tsc maintenance | ldap1, ldap2, sprout, inukshuk (library catalogue services), sleet, niagara. other systems may also be affected. | 08/25/2015 5pm | 08/25/2015 midnight | completed |
tsc network maintenance | network, phone | 08/25/2015 5pm | 08/25/2015 9pm | completed |
kace | ticketing software in chrome, firefox and ie will not work | 07/29/2015 | no etr | resolved |
kace | ticketing system | 07/28/2015 5pm | 07/28/2015 midnight | completed |
network upgrades | internet access in the music and visual arts building | 07/10/2015 8pm | 07/10/2015 10pm | completed |
tsc network maintenance | internet | 07/09/2015 7pm | 07/09/2015 10pm | completed |
tsc maintenance | datatel, myinfo, and the main 阿根廷vs墨西哥竞猜 webpage. other systems may also be affected. | 06/30/2015 5pm | 06/30/2015 midnight | completed |
myinfo | login issues, password resets, missing tabs and links | 06/08/2015 11am | no etr | resolved |
myemail / myinfo login outage | myemail, myinfo new sessions | 05/14/2015 10am | 05/14/2015 10:27am | resolved |
library proxy login | ezproxy services not available | 05/07/2015 | 05/07/2015 4pm | resolved |
desire2learn access outage | desire2learn portal was offline from about 8pm until after midnight | 05/06/2015 | 05/07/2015 | resolved |
electrical shutdown | electrical - campus wide | 05/02/2015 | all day | completed |
mycourselink (d2l) upgrade | mycourselink (desire2learn) | 04/30/2015 8am | 05/01/2015 | completed |
hardware failure | bolt, sleet, rust | 04/28/2015 8pm | no etr | unresolved |
tsc maintenance | myinfo, ldap1, ldap2, sprout, inukshuk (library catalogue services), sleet, sunshine, bolt, rust, niagara also, logging into myemail and the desire2learn site | 04/28/2015 5pm | midnight on 04/28/2015 | completed |
colleague system | datatel, myinfo services | 04/20/2015 5pm | no etr | completed |
colleague system | datatel | 04/16/2015 1pm | 04/16/2015 1:08pm | resolved |
ui server | colleague | 04/01/2015 3:30pm | 04/01/2015 3:45pm | resolved |
colleague system updates | myinfo, colleague | 03/30/2015 5pm | 03/30/2015 9pm | completed |
myemail, myinfo, colleague | myemail, myinfo, colleague | 03/02/2015 | 03/02/2015 12:50pm | resolved |
datatel colleague | myinfo, datatel | 02/10/2015 5pm | no etr | completed |
network maintenance | network and phone | 02/06/2015 4:30pm | 02/06/2015 9pm | completed |
tsc maintenance | ldap1, ldap2, sprout, inukshuk (library catalogue services), sleet, sunshine, bolt, rust, niagara. other systems may also be affected. | 01/27/2015 5pm | 01/27/2015 midnight | completed |
network maintenance | on-campus internet & access to 阿根廷vs墨西哥竞猜 resources from the internet | 01/22/2015 10:30pm | 01/22/2015 11:30pm | completed |
network maintenance | network, phone, and server | 01/18/2015 9am | 01/18/2015 10pm | completed |
erp system shutdown | myinfo, colleague, and benefactor | 12/28/2014 | 12/30/2014 11:59pm | completed |
wireless network interruption | wi-fi | 11/19/2014 | no etr | resolved |
hardware failure | sunshine, sprout | 11/17/2014 | no etr | resolved |
colleague system updates | myinfo, datatel - colleague and benefactor | 11/14/2014 5pm | no etr | completed |
tsc maintenance | d2l, myemail, myinfo, ldap1, ldap2, sprout, inukshuk, sleet, sunshine, bolt, rust, niagara and other systems *may* be affected. | 10/28/2014 5pm | midnight on 10/28/2014 | completed |
network maintenance | wireless network and internet | 10/22/2014 5pm | 10/22/2014 9pm | completed |
network maintenance | centennial building-phone, network, and internet | 10/19/2014 9am | 10/19/2014 9pm | completed |
erp system shutdown- saturday, oct 04 | myinfo, colleague, and benefactor | 10/04/2014 | 10/04/2014 8am-5pm | completed |
printing | student printing | 10/03/2014 7am | 10/03/2014 9am | complete |
erp system | erp, password resets, course/class modifications, class lists | 9 sept 2014 | no etr | resolved |
network connectivity | webpages, printing, ad | 08/25/14 | no etr | resolved |
network upgrades | dhcp, dns | 8/23/14 | midnight on 8/23/14 | completed |
web tools | bolt, sleet, rust. | 7/30/14 | no etr | resolved |
spss licensing | spss | 7/28/14 | no etr | resolved |
network maintenance | phone, network services | 6/20/2014 | 6/20/2014 5:30pm -8pm | completed |
website testing | none | 6/17/2014 | 6/17/2014 | completed |
network planned outage | all servers and systems | 6/13/14 8:00 p.m | 6/14/14 6:00 a.m | completed |
network upgrades | none | 6/05/14 | na | completed |
test of datatel | all clients | 5/28/14 | 9 am to 4:30 pm | completed |
kace ticketing system | ticketing system | 5/9/14 | no etr | resolved |
阿根廷vs墨西哥竞猜 website | domain | 5/9/14 | 5/9/14 8:50 a.m | resolved |
kace | ticketing system | 5/6/14 | 5/6/14 | resolved |
datatel reboot | datatel, myinfo | 5/03/14 | 5/03/14 | completed |
storage | lud ccw, web ui 4 | 4/30/14 | 4/30/14 11:06 a.m | resolved |
storage | fs1, lud mox | 4/30/14 | 4/30/14 9:11 am | resolved |
datatel | test, dev, training | 4/29/14 | no etr | completed |
kace | kace ticketing system | 4/15/14 | 1 hour | completed |
myinfo course registration | myinfo | 4/14/14 | no etr | resolved |
maintenance | network, phone | 3/29/14 | 2pm | completed |
informer | multiple | 11/24/13 | 11/26/13 | resolved |
datatel colleague | myinfo | 11/14/13 4:30 p.m | 11/14/13 5:00 p.m | completed |
network connectivity | braun building | 11/13/13 | 11/14/13 | resolved |
external website connectivity | google mail, external websites | 11/6/13 | 11/6/13 | resolved |
erp system offline | multiple | 10/19/13 | 10/19/13 3:00 p.m | completed |
myemail, myinfo, datatel processes | myemail, myinfo, datatel | 10/16/13 | 10/16/13 | resolved |
tsc maintenance - tuesday, oct. 8 | possible file, print and web services | 10/08/13 | 10/08/13 | completed |
erp system shutdown - saturday, oct. 5 | myinfo, colleague and benefactor | 10/05/13 | 10/05/13 8 am to 5 pm | completed |
centennial building network outage tonight (oct. 2) 6-9 pm | phones/network | 10/02/13 | 10/02/13 9 pm | completed |
internal server issues: outage affecting multiple services including fileserver 1 | multiple | 09/25/13 | 09/26/13 | resolved |
intelliresponse "question? ask us feature | single | 09/25/13 | no etr | completed |
datatel and myinfo updates | single | 07/16/13 | 07/16/13 | completed |
scheduled maintenance | none | 07/30/13 | 07/30/13 | completed |
network maintenance | none | 08/06/13 | 08/06/13 | completed |
test of mass notification system in atac | none | 08/13/13 | 08/13/13 | completed |