food & conference services: 

cancellations must be received in writing by 9:00 a.m. at least three business days prior to the event not including the day of the event, otherwise, a 15% administrative fee will be charged based on the original order amount or $75.00, whichever is less. applicable for full-service catered events or whenever food & conference services’ assistance has been requested. 

food service providers:

cancellations must be received by the food service providers in writing at least three business days prior to the event in order to avoid a cancellation fee of 50% of all anticipated charges. cancellations received within 24 hours of the function may be subject to a cancellation fee of 100% of all anticipated charges. 

thunder bay (aramark) policy website

orillia (dana hospitality) policy website